Emergency refrigeration in Austin.

What Austin does to refrigeration

Austin runs on hard water, and hard water is what kills commercial ice machines. Scale builds on the evaporator plate, harvest slows, the cubes come out thin and cloudy, and the machine runs longer and longer for less and less ice until it stops. The kitchen usually blames the machine. It is almost always the water.

Austin emergency calls cluster on Friday and Saturday nights, which is exactly when a bar losing ice or a kitchen losing its walk in cannot absorb it. Call it in as an emergency and say plainly what is at stake.

What to do before we arrive

Keep the door shut. Get a probe thermometer into the product rather than reading air temperature, because air recovers fast and product does not. Write down the time you first noticed and what the temperature was, because that log is what protects you later. If you have somewhere to move the highest value product, start moving it now rather than waiting for a verdict.

What it costs while it is down

On the phone we will ask what the box is reading, what the product is reading, whether the evaporator is iced, and whether the condenser fan is turning. Those four answers tell us most of what we need to bring, which is the difference between one visit and two.

Calling from Austin

Use the Austin number, 512-893-TIDE. It reaches the crew that covers Austin rather than a call center in another state. Hours are Monday to Friday 8am to 6pm, Saturday by appointment, with after hours emergency service available for refrigeration.

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